FAQ

General Information

Do I need an appointment?

No. You can visit us at any time during our normal business hours.  However, we do recommend that you call ahead to make sure that we are not with other clients.  Our goal is to give you our undivided attention from the moment you enter our showroom.

Do I need to buy full slabs of granite?

No, you do not need to buy full slabs when purchasing from our stock inventory of material. We consider the cost of actual material used in your project. That is the advantage of choosing fabricators like The Stone Resource that not only fabricate and install your countertops but carry a great assortment of granite slabs to choose from.

Do you sell cabinetry?

No.  But we can refer you to a great cabinet maker who we have worked with many times before.

Do you work with other local stone suppliers if I do not find what I want from your inventory?

Yes.  We will gladly order the material from other local suppliers and install it for you.  In fact, the Stone Resource is located within 15 minutes of each of the granite importers in the Triad area.

Important! When you utilize slabs from local suppliers you are purchasing entire slabs, this typically makes your project more expensive.

Can your company help me in granite color selection?

Yes, when you come visit us you will get help making these tough decisions from our in-house staff at no additional cost. Having installed thousands of kitchen countertops in the Piedmont Triad area, our project managers can also share with you their experiences to enhance your project.

What is the area your company works in?

We mainly serve the Piedmont Triad area but please check out our Service Area page for more details.

Installation Information

How much can I extend the granite overhang?

Granite Countertops can often be extended beyond the cabinets to give an added functionality to kitchen spaces.  At The Stone Resource this is a question we are asked every day.  The standard overhang is 1 1/2” from the face frame of the cabinets.  This gives a good visual appearance because it creates a 3/4” overhang from the door fronts.  You can compare this to the 1” overhang typical of the laminate countertops you are looking to replace with granite.

 

The actual overhang may slightly vary depending on how straight the countertops are installed.  Having the cabinets not installed in a straight line is not an uncommon problem.  The Stone Resource employee completing the template discusses these issues with the homeowners to come to a clear understanding of what variances can be expected.

We can extend the 3 cm granite countertops up to a maximum of 8” from the cabinets unsupported.  We can be a little more liberal and extend them 10” with strong granite verities like Tan Brown, Coffee Brown, Black Pearl, and other stronger stones.  This feature will be discussed on an individual basis.

We have to be careful when we install upper bar tops that sit on a 5” knee wall.  These overhangs have to be supported by steel braces placed under the countertop and then screwed into the wooden studs in the knee wall.

Any granite countertops with more than an 8” overhang should be adequately supported by steel braces, or “L” shaped brackets that are purchased and installed ahead or our installation team.

Extended islands, higher level bar tops, and peninsulas are some of the areas of the kitchen that may have an extended overhang, up to 12”.  The placement of wood or metal supports that extend from the cabinets, sometimes called corbels, can hit your knees and are not visually appealing.  The ideal solution is to place steel bars, secured adequately, as a permanent support that is almost invisible and does not hit your knees.

What is the ideal overhang for my bar top or breakfast area?

12” is the ideal overhang for comfortable seating without hitting your knees on the cabinet; however, the overhang does need to be adequately supported.

Can I keep my existing tile back splash?

Yes.  While replacing the existing laminate countertops, many of our clients choose to keep their current tile backsplash.  However, you must consider the following points for better results:

The thickness of laminate countertops is 1 1/2” and granite, marble, or engineered surfaces, like Ceasarstone, are 1 1/4” thick.  The replacement causes a visible gap of about 1/4” between the new granite countertop and the existing tile.  This scenario applies in cases where the tile goes all the way down to the countertops.  You can solve this problem by using one of the following methods:

  • Applying caulk in the gap with a matching color to the existing grout.  The new caulk line will be about a 1/4” thickness instead of the tile grout line of about 1/8”.  It is barely noticeable and an acceptable compromise.
  • If you have kept the grout from the original tile installation, you can use that grout to fill the gap.  This is the best case scenario.
  • You can purchase and install a trim line from any tile supplier that fits between the tile and the granite countertop.  This should be done by your tile installer.
  • Installation of a 4” back splash of granite over the existing tile.  This is another commonly used option.

Do I need to reinforce my cabinets for granite installation?

No. If you use 3cm (1 1/4″) thick granite which is normal in North Carolina, you do not need any special reinforcement. You may need some additional support in the corners of walls that our template specialist will be able to explain to you.

How is my dishwasher attached?

Dishwashers have to be attached to the under surface of the kitchen countertop to prevent tipping the machine forward when the door is opened.  The attachment also prevents vibration during the dishwasher’s operation.

At The Stone Resource, we attach the dishwasher with a well-designed and patented bracket.  This attachment is rigid enough to secure the dishwasher safely, while still allowing you to easily remove it in case you need to repair or replace the dishwasher in the future, without having to call a granite fabricator to do so.

Newer dishwashers come with side attachment clips so that the dishwasher can be screwed to the cabinets as well.  This has to be done by your cabinet installer or remodeling contractor.

Do seams in Granite show?

The answer is Yes and No.

Yes, seems are visible if you look carefully at the countertops. However, the goal of a good granite installation company is to make them as inconspicuous as possible.

How do you attach the granite countertops to my cabinet?

The stone countertops are places on the cabinets and, after ensuring that everything is leveled, a bead of silicon is applied at the intersection of the cabinets and the underside of the stone.  This is sufficient to hold the countertops in place in a normal situation.

If the cabinets are not leveled, which is not uncommon, we have to place shims underneath the countertops to level them.  In this situation our installers place small blocks of wood pieces rinsed in epoxy to stabilize the shims.

Can you level my cabinets?

No, we do not level your cabinets. You will need the help of your carpenter or your contractor for that.

We can recommend one if you would like

Granite Information

What is Granite?

Granite is a naturally found stone composed of several large mineral grains tightly packed together. The main components include Feldspar and Quartz with a mix of other minerals including Biotite and Muscovite.
The minerals Feldspar and Quartz, which are the major components of granite, are harder than steel. This is why throughout human civilization; granite has been used as a building material.
The mica minerals called Biotite and Muscovite are more minor components of granite and give it a glittery appearance.

Quartz vs. Granite – How do the two surfaces compare?

There are several factors to consider when deciding between Quartz and Granite for your countertops. With a Quartz surface, you get the look and feel of natural stone with a far greater degree of strength and color consistency from slab to slab. Typically, Quartz surfaces lack the swooping veins and other movement characteristic of many granite colors, and they have a lower luster than most polished granites. Unlike Granite, Quartz is stain resistant without ever needing to be sealed. All these characteristics make Quartz surfaces ideal for residential countertops, industrial applications, schools and hospitals, and all other institutional and food preparation settings.

What is the thickness of the granite used for countertops?

The North Carolina granite countertop industry uses 3cm (1 1/4”) thick granite for kitchen countertop application.  1 1/4” thickness granite is sturdy enough to be placed directly on the cabinets.

Why is Granite it so popular?

Granite has emerged as the most popular kitchen countertop material because of its natural beauty and durability.

  • The elegance of granite countertops adds value to homes
  • It is heat, scratch, and stain resistant
  • Granite outlasts even the life of the home it is installed in
  • Very little maintenance is required
  • It is more affordable than many people think because of the abundant supply

Are Granite countertops expensive?

Compared with typical laminate or standard tile countertops, they can be.  But the entry level granite countertop price has become more affordable compared with Quartz or Corian because of the abundant supply of natural granite and improvements in technology.

How much does granite weigh?

Granite weighs about 16 to 18 pounds per square foot.

Does granite harbor bacteria?

No, the center for disease control (CDC) did not find any evidence to suggest that bacteria could grow in granite.

Where does granite originate?

Granite is naturally formed in most parts of the world, but it is quarried in significant quantities in Brazil, India, Italy, Africa, Norway, Finland, and China.  A majority of the most desirable granite slabs used for kitchen countertops in the USA come from Brazil, India, and Italy.

Is granite high maintenance?

No.  Granite countertops require very little maintenance.  Routine maintenance constitutes cleaning your counters with a mild soap and warm water.

Does heat damage granite?

No. Granite can withstand very high temperatures.  Placing hot pans or a hot kettle will not cause any damage to the granite’s color or stability.  However, it is recommended that you use trivets because of other reasons.

Can knives scratch granite?

Knives cannot scratch true granite.  The only thing harder than granite is diamond.  For example, diamond is scored 10 on the MOH’s hardness scale and granite is typically scored as a 7.  Diamond blades are the only thing that can cleanly cut through granite.  Other natural stones like Gneiss and Schist are commonly called granite, but they do not have a MOH score of 7, and they can be probably scratched by knives.

Can granite be repaired?

Yes, small chips or cracks that occur from accidental impacts can be fixed.

What are the pits in the granite?

It is not uncommon to see some small pits on the surface of the granite slabs.  These pits are formed during the polishing process, when some of the weaker components of granite, like Biotite, flake off from the surface. This happens at the granite processing plants in different countries where the granite is quarried and polished.

The pits themselves do not make the granite less durable or inferior for use in countertops, but the look and feel of the granite with the pits may bother some clients.  This issue should be discussed before you make the final decision on your stone selection.

We do not recommend that you have the pits filled because no compound can adequately or permanently fill these spaces without visually affecting the surface of the stone.  The best practice is to discuss imperfections with your fabricator before selecting the stone, and if you really hate the pits you should consider a granite material that has no visual imperfections.

Quartz Information

What is Quartz?

Quartz tops are man-made but are created almost entirely with natural Quartz mined directly from the Earth. They are composed of approximately 93% crushed quartz and 7% polymers. This results in a work surface that is heat-resistant, stain-resistant, almost scratch-proof and basically maintenance-free. The added materials also allow for color transitions so that the counters can be made in basically any color under the rainbow.

What is the thickness of the Quartz used for countertops?

We stock 3cm (1 1/4”) thick slabs, but most colors are also available in 2cm (3/4”) as well.

How does the price of Quartz compare to other natural stones?

Generally, Quartz surfaces are priced similar to mid to high range granite.

Does Quartz contain fissures or “pock marks” like other natural stones do?

No. Due to the method used to manufacture Quartz slabs there are no deformities, cracks or fissures.

What are the benefits of using Quartz surfaces?

CONSISTENCY – Quartz surfaces are far more consistent in color from slab to slab and within each slab than granite or marble.

STRENGTH – No other counter top option is stronger than Quartz.

CARE-FREE – No sealing is required.

FOOD SAFE – Quartz surfaces are non-porous and have been certified by NSF International for food and splash zones in commercial kitchens.

BEAUTY – Quartz surfaces are available in a wide variety of colors some of which are not available in a granite or marble countertop.

STAIN RESISTANT – Quartz surfaces will resist stains from fruit juices, food coloring, coffee, tea, wine, grape juice, and nail polish.

Is a Quartz surface resistant to surface damage?

If you are really trying to scratch or damage any countertop surface you can. However, under “normal” conditions a Quartz surface will not be damaged by every day usage. Quartz can be used as a cutting board and still not scratch; however, cutting directly on a quartz surface will quickly dull most kitchen knives.

Does a Quartz surface withstand heat? Can I put a hot pan or pot on it?

Just like natural stone, Quartz surfaces are resistant to heat. However, any natural stone surface can be damaged by sudden and rapid change of temperature, particularly near the edge of the surface. Therefore, the use of a hot pad or trivet is always recommended.

Does the color go all the way through the Quartz product?

Yes, the colors are fully-integrated into the natural Quartz and go all the way through the surface.

Are seams necessary in Quartz surfaces?

Every job is different. The layout of a particular countertop and the slab size of the stone used will determine if seams are required and where they will be placed.

Which Quartz lines does The Stone Resource supply?

The Stone Resource is a licensed seller of Caesarstone, Silestone, Hanstone, Cambria, Zodiaq, Cosmos Quartz and LG Viatera Quartz surfaces.